Start from the document you have
Use your existing guest itinerary as a starting point. AI proposes merge fields, conditional sections, and signature blocks for your team to review in Word.
← Travel and Hospitality
Hotels
Give the guest a clear itinerary.
Turn recorded guest requests, dates, activities, and property information into branded itineraries and concierge documents. Update the template once and preview the details for each stay.
Review one document workflowStart with one document and a synthetic example.
Explore the workflow
OpusDocs AI for Hotels
Put AI to work on your concierge information packet.
Prepare templates for documents such as guest itinerary and property or account dossier. Use AI assistance to draft, adapt, and review the content your team maintains in Word.
Find fields. Explain the variations.
Find Salesforce fields for stay reference, dates, activities and property details. Describe rules for guest activities and property-specific information and review AI’s suggested logic.
Catch template issues before release
AI Review flags potential hardcoded values, blanks, obsolete fields, and missing signature tags. Review findings beside the relevant text in Word and decide what to change.
AI prepares. Your team approves. Your team approves the wording, field mappings, conditions, and final release.
From source records to the next handoff
Keep the document work connected
Use the approved records
Map the Salesforce accounts, opportunities, custom objects, and related records needed by each document. Identify the source of the values and the point when they are ready.
Maintain the wording in Word
Give document owners merge fields, conditional sections, and repeating tables they can maintain and preview. Use approved terms and your existing review process.
Preview real variations
Preview short and long itineraries, optional activities, property images, multiple contacts, and brand variations. Review data access and document delivery for guest information.
An example from your document workflow
Concierge information packet
A concierge updates several activities for a stay. Use the latest recorded schedule to regenerate a branded itinerary with repeating days and events, rather than manually reformatting the document.
Measured customer performance
Conga vs. OpusDocs: measured document performance
Compare measured times for a lightweight document and a complex Customer Agreement from one customer.
faster generation
High-complexity Customer Agreement · 257-page source template
Median elapsed time · one customer
- Conga legacy workflow
- OpusDocs generation
| Document complexity | CongaLegacy workflow | OpusDocsDocument generation |
|---|---|---|
| Low complexityLightweight document · 8-page source template | ||
| High complexityCustomer Agreement · 257-page source template |
Separate samples from one customer. Conga measures the wait from starting the workflow to a completed file. OpusDocs measures generating and storing the PDF after the data is supplied. These results show individual document speed, not simultaneous processing capacity.
Plan one useful evaluation
Start with your document and its next step
Bring a representative template and synthetic data. We’ll map the source fields, preview the variations, and review how the output reaches the next team.
See document generation capabilitiesWill the itinerary make or confirm reservations?
The document presents arrangements supplied by your systems. Booking, availability, confirmation, and guest-service decisions stay with the hotel and its reservation processes.
Can we start with one document?
Yes. Choose one representative document, map its source data, and preview its variations. The free 60-day pilot includes one migrated document, CRM setup for that workflow, one author seat, Word plugin access, and guided onboarding.
Can our team maintain the templates?
Once the data and access are configured, authors can maintain merge fields, repeating tables, and conditional sections in the Word add-in. Use your approved language, preview representative records, and follow your own review and release process.
How do we evaluate the current workflow?
Map the source records, output formats, generation trigger, and next handoff. Begin with a synthetic sample or redacted template. Review integrations, data processing, storage, access, and contractual requirements before introducing sensitive information.
Hotels
Take one document through the workflow
See how your source records, approved wording, and document variations fit together.
Review one document workflowAsk about the free 60-day pilot with one migrated document, CRM setup, one author seat, Word plugin access, and guided onboarding.